Troubleshooting

If you are having trouble with your Kindle 10, please refer to the following pages with common problems and their solutions.

Kindle 10 Low Battery Symbol - iFixit

Kindle 10 Battery Drains Quickly - iFixit

Kindle 10 Not Charging - iFixit

Kindle 10 Unresponsive Screen - iFixit

Background

The Kindle 10 was released by Amazon in 2019 with the model number J9G29R. The Kindle 10 is also known as “Kindle 10th generation”, “Kindle 2019”, “Kindle Basic 3”, or “Kindle Basic 2019.” It uses E-ink technology and has a capacitive touch screen. It comes in two colors, black or white.

 The Kindle 10’s display uses E-ink, which is known to be easily readable in both bright and dark surroundings. E-ink, or electronic ink, is reflective, meaning it does not emit light on its own, which allows the pages to be read in bright sunlight. Another benefit of E-ink is its low power consumption, only requiring power when the image changes.

A Kindle 10 has a capacitive touch screen. It responds only to an ungloved finger or a stylus that mimics a finger.

Identification

The Kindle 10 can be identified by the model number, J9G29R. It is located physically on the back of the Kindle, and it can also be found in the software by selecting Settings > Device Options > Device Info.

It is rectangular E-reader measuring 6.3” x 4.5” x 0.34” ( 160 x 113 x 8.7 mm). The Kindle 10's case and screen are made of a lightweight, hard plastic. The case can be either black or white. There is a faint, embossed "Kindle" logo underneath the screen. On the bottom edge of the Kindle 10, there is a button, a status light, and a micro-USB charging port.

Refer to this link to identify your Kindle: Identify Your Kindle E-Reader

Notice that the Kindle 10 is similar to the Kindle Paperwhite 10th generation, Kindle Oasis 3 10th generation. These three are all 10th generation Kindles. Below are key differences:

  • "Kindle Basic 3" or "Kindle 10th Generation"
    • Model number: J9G29R
      • Serial number prefix: G0910L, G0910WH
      • Short name: KT4
    • Released in 2019
    • Has either 4GB or 8GB of internal storage
  • "Kindle Paperwhite 4" or "Kindle Paperwhite 10th generation"
    • Model number: PQ94WIF
      • Serial number prefix: G000PP, G000T6, G000T1, G000T2, G00102, G00103, G000T3, G0016R (Plum), G0016S (Sage)
      • Short name: PW4
    • Released in 2018
    • Has a dark mode
    • Has either 8GB or 32GB of internal storage
  • "Kindle Oasis 3" or "Kindle Oasis 10th generation"
    • Model number is S81N4O
      • Serial number prefix: G000WQ, G000WN, G000WM, G000WL, G000WP
      • Short name: KOA3
    • Released in 2019
    • Has either 8GB or 32GB of internal storage
    • Physically, the right side of the device has a space with two raised physical buttons

Technical Specification

  • Display: Amazon's 6in display, 167 ppi, optimized font technology, 16-level gray scale
  • Size: 6.3” x 4.5” x 0.34” ( 160 x 113 x 8.7 mm)
  • Weight: 6.1 oz (174 g). Actual size and weight may vary by configuration and manufacturing process.
  • System requirement: None, fully wireless and doesn't require a computer to download content
  • On-Device Storage: 8GB, holds thousands of books
  • Cloud Storage: Free cloud storage for all Amazon content
  • Battery Life: A single charge lasts up to four weeks, based on a half hour of reading per day with wireless off and the light setting at 13. Battery life will vary based on light settings, wireless usage
  • Charge Time: Fully charges in approximately 4 hours from a computer via USB cable or with a 5W USB adaptor
  • Wi-Fi Connectivity: Supports public and private Wi-Fi networks or hotspots that use the 802.11b, 802.11g, or 802.11n standard with support for WEP, WPA, and WPA2 security using password authentication or Wi-Fi Protected Setup (WPS)
  • Country of Origin: China
  • Generic name: E-readers
  • Accessibility Features: VoiceView screen reader, available over Bluetooth audio, provides spoken feedback allowing you to navigate your device and read books with text-to-speech (available in English only). All-new Kindle also includes the ability to adjust font size, font face, line spacing and margins.
  • Content Formats Supported: Kindle Format 8 (AZW3), TXT, PDF, unprotected MOBI, PRC natively; PRF, DOCX, DOC, HTML, EPUB, RTF, JPEG, GIF, PNG, BMP through conversion, Audible audio format (AAX)
  • Documentation: See Quick Start Guide and Kindle User guide
  • E-labelling: Kindle is compliant with Bureau of Indian Standards. To review BIS label on the device, go to Settings -> Kindle User guide -> Click on capter heading titled "India Compliance" (below Ch9)
  • Included in the Box: Kindle, USB 2.0 charging cable, and Quick Start Guide.
  • Generation: All-new Kindle 10th Generation - 2019 release.

Additional Information